Shipping policy

Effective Date: September 15, 2026

RosenRest ships orders to customers within the United States.

4.1 Shipping Area

RosenRest currently ships products to addresses within the United States.

Orders are not currently offered for international delivery unless international shipping is specifically made available during checkout.

4.2 Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays begin processing on the next business day.

Processing time refers to the time required to prepare an order for shipment and does not include carrier transit time.

4.3 Estimated Transit Time

After an order has been shipped, the estimated carrier transit time is generally 3–7 business days within the United States.

Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, seasonal volume, and other circumstances.

The estimated transit time is not a guaranteed delivery date.

4.4 Total Estimated Delivery Time

For standard U.S. orders, the estimated total time from successful order processing to delivery is generally:

1–3 business days for processing + 3–7 business days for transit.

Therefore, customers should generally allow approximately 4–10 business days from order processing to delivery.

4.5 Shipping Costs

Available shipping methods and applicable shipping charges will be displayed during checkout before the customer completes the purchase.

The shipping cost shown at checkout is the applicable shipping charge for the order unless otherwise stated.

4.6 Shipping Carrier

RosenRest may use one or more established U.S. shipping carriers depending on the destination, package size, service availability, and fulfillment requirements.

Available tracking information will be provided when tracking is available.

4.7 Order Tracking

When a tracking number is available, RosenRest may provide tracking information through the email address associated with the order.

Customers should use the carrier's tracking information for the most current delivery status after an order has been shipped.

4.8 Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

RosenRest is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If you notice an address error after placing an order, contact:

support@rosenrest.com

as soon as possible.

RosenRest cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

4.9 Delayed or Lost Packages

If tracking information shows that a package is delayed, customers should first review the carrier's latest tracking information.

If a package appears to be lost, customers may contact RosenRest at:

support@rosenrest.com

RosenRest will review the shipping information and work with the applicable carrier when appropriate.

4.10 Damaged Packages

If a package arrives visibly damaged, customers should document the condition of the package and product when possible and contact RosenRest promptly.

Please provide:

Order number.
Description of the damage.
Photographs of the package and product, when available.

Contact:

support@rosenrest.com

4.11 Delivery Estimates

Shipping and delivery estimates are provided for planning purposes and are not guaranteed delivery dates.

Carrier delays may occur because of severe weather, holidays, operational disruptions, address issues, high shipping volumes, or circumstances outside RosenRest's reasonable control.