Privacy policy

Effective Date: September 15, 2026

RosenRest respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how DEVON ROSENBERGER RH INC, operating under the brand name RosenRest, may collect, use, maintain, and protect information when you visit or make a purchase through our online store.

2.1 Information We Collect

When you use our website, place an order, contact us, or otherwise interact with our store, we may collect information necessary to provide our services.

This information may include:

Name.
Billing address.
Shipping address.
Email address.
Telephone number, if provided.
Order information.
Payment-related information necessary to process an order.
Customer service communications.
Information voluntarily provided through forms or communications.

We do not need access to or store your complete payment card number when payment processing is handled by a third-party payment provider.

2.2 How We Use Information

We may use collected information to:

Process and fulfill orders.
Ship purchased products.
Process payments.
Provide order confirmations and shipping updates.
Respond to customer service requests.
Process returns, replacements, and refunds.
Maintain and improve our website.
Detect and prevent fraud, abuse, or unauthorized activity.
Comply with applicable legal obligations.
Communicate with customers about orders and service-related matters.

2.3 Payment Information

Payments may be processed through third-party payment processors.

Payment processors may collect and process payment information according to their own privacy policies and security practices.

RosenRest does not intentionally request customers to send complete payment card information by email.

Customers should never send passwords, full payment card numbers, security codes, or other highly sensitive payment credentials through ordinary email.

2.4 Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain shopping functionality, and improve the customer experience.

Cookies may also be used by service providers that support website functionality, analytics, advertising, payment processing, or other business operations.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

2.5 Service Providers

RosenRest may use third-party service providers to support business operations, including:

Website hosting.
E-commerce services.
Payment processing.
Shipping and delivery.
Order fulfillment.
Analytics.
Customer communication.
Fraud prevention.
Website security.

These service providers may process information only as necessary to provide the services they perform for the business or as otherwise permitted by applicable law.

2.6 Information Sharing

RosenRest does not sell customers' personal information.

We may disclose information when reasonably necessary to:

Complete an order.
Process a payment.
Deliver a product.
Provide customer service.
Prevent fraud or unauthorized activity.
Protect the security of our website.
Comply with applicable laws, legal processes, or lawful requests.
Protect the rights, property, or safety of RosenRest, our customers, or others.

2.7 Data Security

RosenRest uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

2.8 Children's Privacy

Our website is intended for general consumers and is not directed toward children under the age of 13.

RosenRest does not knowingly collect personal information from children under 13 through the website.

If you believe that a child has provided personal information to us, please contact us at support@rosenrest.com.

2.9 Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the right to request access, correction, deletion, or other treatment of your information.

To submit a privacy-related request, contact:

support@rosenrest.com

We may need to verify the request before taking action.