Refund policy

Effective Date: September 15, 2026

RosenRest is committed to providing customers with a clear and straightforward return and refund process. This Return & Refund Policy applies to purchases made directly through the RosenRest online store.

1 Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

The 30-day return period begins on the date the carrier records the order as delivered to the shipping address provided by the customer.

To be eligible for a return, the customer must contact RosenRest at:

Email: support@rosenrest.com

The return request must be submitted within the 30-day return period.

2 Conditions for Return

Returned products must be:

In clean and sanitary condition.
In reasonably unused condition.
Free from damage caused by improper use, misuse, alteration, or neglect.
Returned with the original product packaging when reasonably available.
Returned with all included accessories and components, when applicable.

RosenRest may decline a return if the product has been damaged after delivery due to misuse, improper care, intentional damage, or other conditions not caused by the product itself.

3 Returns for Buyer Preference

RosenRest accepts returns for general customer preference, including situations where the customer changes their mind or the product does not meet the customer's personal preference, provided that the product meets the return conditions stated above.

For these returns, the customer is responsible for the cost of return shipping.

4 Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or materially different from the product ordered, please contact RosenRest as soon as possible after delivery.

Please email:

support@rosenrest.com

Include:

Order number.
Customer name.
Description of the issue.
Photographs showing the product and the issue, when applicable.

For an item confirmed to be defective, damaged in transit, or incorrectly shipped, RosenRest will provide an appropriate resolution, which may include a replacement, return, or refund.

When RosenRest confirms that the issue was caused by a product defect, shipping damage, or an incorrect shipment, RosenRest will provide return instructions and will not require the customer to pay the return shipping cost.

5 How to Request a Return

To request a return:

Step 1: Email support@rosenrest.com.

Step 2: Provide your order number and the reason for the return.

Step 3: RosenRest will review the request and provide return instructions when the return is eligible.

Step 4: Ship the eligible product according to the return instructions provided by RosenRest.

Customers should not send a return to the business address unless RosenRest specifically instructs them to do so.

6 Return Shipping

For returns based on customer preference or change of mind, the customer is responsible for the return shipping cost.

For products confirmed to be defective, damaged during shipping, or incorrectly shipped by RosenRest, RosenRest will provide return instructions and cover the applicable return shipping cost.

1.7 Refund Processing

Once RosenRest receives and reviews an approved returned product, the refund will be processed to the original payment method.

RosenRest generally processes approved refunds within 5–10 business days after the returned product has been received and reviewed.

After RosenRest processes the refund, the time required for the funds to appear in the customer's account may depend on the customer's bank, credit card company, or payment provider.

8 Partial Refunds

If a returned product shows damage, excessive use, missing components, or other conditions that reduce the value of the product and are not covered by a product defect or shipping damage, RosenRest may determine that the product is not eligible for a full refund.

Any refund adjustment will be communicated to the customer before the refund is finalized.

9 Exchanges

RosenRest may provide a replacement or exchange when a product is confirmed to be defective, damaged during shipping, or incorrectly shipped.

For customer-preference returns, customers should request a refund and place a new order if they wish to purchase a different product.

10 Order Cancellation

Customers may contact RosenRest as soon as possible if they wish to cancel an order.

Cancellation requests are not guaranteed once an order has entered processing or has been shipped.

If an order cannot be cancelled before shipment, the customer may use the return process described in this policy after delivery, if the order qualifies for return.

11 Final Sale Products

Unless a product page specifically states that an item is final sale, products sold through RosenRest are subject to the return policy described above.

Any product-specific return restriction will be clearly displayed on the applicable product page before purchase.